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Job Details

Customer Service / Inside Sales Associate

Company name
Hedgeye Risk Management

Location
Stamford, CT, United States

Employment Type
Full-Time

Industry
Sales, Customer Service, Finance

Posted on
May 25, 2020

Valid Through
Sep 07, 2020

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Profile

KEY RESPONSIBILITIES

Full comprehension of our retail investing research products and the ability to communicate each of them effectively to our subscribers

Be able to effectively communicate and answer questions about Hedgeye\u2019s unique investing research process as well as our current economic and market outlook to current subscribers and prospects

Field subscriber inquiries via email, phone call and social media including but not limited to Hedgeye.com, Twitter, LinkedIn and Facebook queries

Attract and retain subscribers by answering questions, and suggest appropriate product offerings

Help maintain subscriber database and keep database up to date including Salesforce and other internal databases

SKILLS REQUIRED

Customer Service:  responds promptly and professionally to customer needs; solicits customer feedback to improve service

Oral Communication:  Speaks clearly and persuasively in all situations; listens and gets clarification; responds well to questions

Written Communication:  Writes clearly and informatively; able to read and interpret written information

Teamwork:  Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

Exceptional attention to detail with strong organizational and time-management skills

Ability to effectively use database information such as customer information systems

EDUCATION/WORK EXPERIENCE

Bachelor\u2019s degree

Experience in customer service required

Experience in financial services customer service preferred

Company info

Hedgeye Risk Management
Website : https://app.hedgeye.com/insights

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