Senior Business Systems Analyst

Profile

Description

ESS Business Intelligence is an Enterprise Shared Services team focused on data, reporting and data science supporting Humana's Service Operations. The team is focused on converting data to actionable insights for our business partners who can utilize to reduce administrative cost and improve the customer's experience.

Responsibilities

This position will work within the ESS Business Intelligence team. This team is focused on gathering and documenting data requirements for Data Science, Data Consulting, Data Visualization and Reporting. The ideal candidate will have:

Ability to interact with business and IT departments in understanding user needs

Able to translate the business needs to technical requirements in terms of data needs

Responsible for writing/contributing to Vision and Scopes/Major features/Requirements for both IT and Business projects

Oversee all aspects of projects including conception, documentation, budgeting and reporting

Work with technical and business leaders to identify risks, set goals, track progress, and drive to resolutions

Identifies opportunities for process improvements

Coordinates with other teams to ensure all aspects of data needs are taken into account.

Coordination and completion of projects on time and within scope

Develop data requirements for system enhancement

Experience in performing in-depth data analysis to derive insights that drives business outcomes and decisions.

Exhibit strong written and verbal communication skills

Be an innovative thinker with an innate curiosity around data

Be self-motivated and possess the ability to manage multiple priorities and meet deadlines

Experience in problem analysis and process documentation

Required Qualifications

Bachelor Degree and/or equivalent experience.

5 years' experience in the technical realm.

Strong written and verbal communication skills

2 or more years of project leadership experience

Demonstrated experience with process documentation and re-engineering

Ability to communicate effectively and deliver presentations to senior leaders

Ability to balance competing priorities to drive for the best outcome

Comprehensive knowledge of Microsoft Office Programs Word, PowerPoint, Excel, Access and Visio

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field

Knowledge of the healthcare insurance industry

Six sigma certification

Previous experience with Genesys or other consumer experience equivalent platforms a plus.

Azure Certifications a plus.

Experience producing metrics, measurements and trend reports

Experience in problem analysis and process.

PMP Certification

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com