University of Wisconsin Credit Union
Madison, WI, United States
Jun 11, 2021
Sep 24, 2021
UW Credit Union\u2019s Mortgage Lending department is growing and hiring a new Mortgage Loan Officer to join our Mortgage team! If you are passionate about helping members with one of the most important financial decisions they will make, and excited to explore growth opportunities at UW Credit Union, this is the job for you!
The Mortgage Loan Officer originates loans by collecting and analyzing member information, determining appropriate mortgage products, advising customer of product advantages and disadvantages, initiating loan processing, and providing excellent member service while ensuring compliance with all regulatory and company policies and procedures. The Mortgage Loan Officer identifies and builds relationships to establish a continuous pool of new members.
Originate and fund first mortgage loans in support of annual volume goals established by management.
Effectively manage pipeline to assure pre-approvals are being worked and pipeline is kept up to date to show an accurate picture of book of business. Monitor application fall out and document why loan cancels, purge applications after credit has expired if not reactivated.
Identify and build relationships with target groups and individuals (realtors, builders, organizations, center of influence, FSBOs) by attending mortgage industry functions, maintaining high visibility among local housing/home finance professional and trade organizations, holding sales meetings and educational sessions, visiting open houses to offer finance sheets, establishing and maintaining referral sources, advertising in house organizations and realtor/builder/consumer productions, and distributing rate sheets to real estate agents.
Constantly seek new referral sources and industry contacts. Maintain contact with resources and updates them on mortgage product and program changes. Develop additional contacts through community involvement, professional organizations or local clubs, resulting in a strong community presence.
Leverage the mortgage relationship to provide members with an overview of other financial products and services available through UW Credit Union. Refer potential opportunities to retail sales and/or take the initiative to open accounts to support the growth of new checking accounts, credit cards, deposits, loans and FINIC leads. MLO must meet or exceed product/referral goal set by management.
Maintain a high degree of knowledge in all credit union programs, ensuring quality service and accuracy is delivered to UWCU members.
Initiating loan application by accurately completing application, collecting fees, documenting loan package, and giving complete application package to processor.
Provide excellent member service by returning phone calls promptly, progress updates of files, remaining calm and understanding of people during processing of loan.
Display sound judgment in handling member requests and exceptions, seeking and documenting approval as needed.
Ensure that all loan applications are accurate, complete and an appropriate fit for the member. Consistently document member interactions and exceptions in loan software.
Take ownership for change. Analyze, justify and recommend change in operations to enhance productivity and improve service.
Assume responsibility for personal development through training, collaboration and teamwork.
Take initiative to participate in organizational project, trainings and peer coaching.
Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
To perform this job successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors\u2019 Degree in Finance, Business, Marketing, Banking or a related field desired. Associate Degree in finance business, marketing, banking or a related field required.
One to two years mortgage loan origination experience desired.
Knowledge of real estate lending law, concepts and practices. Ability to interpret lending policies and procedures.
Knowledge of fundamental deposit and loan concepts and practices preferred.
Exceptional customer service skills.
Demonstrated analytical, accuracy, and problem-solving skills in a strong customer service environment.
Ability to process paperwork accurately and efficiently.
Proficiency with personal computer skills and office software.
Why work for UW Credit Union?
Join one of Wisconsin\u2019s premier financial institutions, a 2021 National Top Workplace and multi-year recipient of Madison Magazine\u2019s Best Places to Work, Wisconsin State Journal\u2019s Top Workplaces, and Milwaukee Journal Sentinel\u2019s Top Workplaces to receive:
2 weeks paid caregiver leave
2 weeks paid new child parental leave
21.5 days annual time off
2 days paid volunteer time
10 paid holidays (includes your birthday!)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
5 health plan options, including domestic partner eligibility
Free bus pass and B-Cycle membership
Employee Assistance Program
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
University of Wisconsin Credit Union
Website : http://www.uwcu.org