Banking and savings - customer service and reputation forefront in decision-making.

Summary: 52% of us have moved our savings because we were unhappy with customer service, according to the latest moneyfacts.co.uk user polls. 42% of us have avoided a particular account provider due to a friend's bad experience. With bank account providers, 46% of us have moved current account because of bad customer service and 45% have avoided a certain bank because of a friend's bad experience.

52% of us have moved our savings because we were unhappy with customer service, according to the latest moneyfacts.co.uk user polls. 42% of us have avoided a particular account provider due to a friend's bad experience. With bank account providers, 46% of us have moved current account because of bad customer service and 45% have avoided a certain bank because of a friend's bad experience. Accessing our banking and savings via the internet is becoming increasingly popular but still many of us prefer to pick up the phone or visit a branch. Our finances are something that we need to take seriously and can cause a lot of stress. This means when we want to discuss them or need help, we need to be treated fairly and receive a good service. Banks are continually being slated in the press for unfair charges and for things such as going overdrawn. This, along with hearing about people close to us having had a bad experience, would be enough to put many of us off choosing a certain account provider. However important good service is to us, we should still be aware of interest rates being offered by different providers. The average rate of interest paid on current accounts is 1% gross on a balance of